Media Component High Temperature Failure Alarm

The alarm is applicable only to the Media Transcoding Cluster feature (Mediant 9000 and Mediant VE).

acMtceHwTemperatureFailureAlarm

Alarm

acMtceHwTemperatureFailureAlarm

OID

1.3.6.1.4.1.5003.9.10.1.21.2.0.118

Description

The alarm is sent when the temperature of the Media Component (MC type) chassis reaches a critical threshold.

Default Severity

Major

Alarm Source

Board#1/clusterManager#0/MTCE#xxx

Event Type

 

Probable Cause

 

Severity

Condition

Alarm Text

Corrective Action

Major

Temperature of Media Component reaches critical threshold

“MTCE reached high temperature threshold"
1. Check that the ambient environment around the chassis was not changed (room temperature, air-conditioner, and location of the chassis on the site). If the ambient environment is the same, make sure that all unoccupied module slots are covered with blank panels.
2. Check the chassis ventilation outlet and make sure that they are not obstructed for air flow.
3. Check if you also received a Fan Tray alarm, which indicates that one or more fans in the Fan Tray are faulty (major).  If this is the case, send the faulty Fan Tray to AudioCodes as RMA. Send an RMA request to AudioCodes for the Fan Tray.

Cleared

Connectivity with Media Component is re-established and temperature is reduced

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